Outsourcing to BPO Companies Satisfies Your Customer Service Needs

Customer service is a convenient way to meet your consumers’ needs. Consumers contact customer service for a variety of reasons, such as when ordering pizza, purchasing a pay-per-view TV program, making billing inquiries, or complaining about poor service. 

It’s a sad reality that lots of consumers are turned off by poor customer service. Consumers complain of speaking to agents with hard-to-understand accents, being put on hold with annoying music on hold for long periods, or simply getting frustrated with an incompetent customer service.

According to a 2014 American Express Customer Service survey, two thirds of American consumers are willing to spend 14% more with a company that provides excellent customer service. 46% of the survey respondents relayed to others their good customer service experiences, while 60% shared their bad experiences as well. 60% of customers terminated transactions because of poor customer service.

Customers’ patience has its limits. Other customers are not so patient and immediately jump to other service providers at the first sign of bad customer service. In fact, 37% of consumers immediately switched companies after just a single bad customer service experience. So, the bottom line is you’d better get your act together and make sure you have the best customer service. If not, then say goodbye to your customers and to your business eventually.

With your hands tied to your main business functions, such as sales and marketing functions, will you have time to take care of your customer service? How do you expect to beef up your customer service considering you don’t have the time, expertise, and resource? You obviously need help from the experts. 

You’d better delegate your customer service to the industry outsourcing experts that can give you with the following:

• Quick response. A provider of BPO Services has well-trained agents who know how to handle any kind of customer needs and reply promptly.
• 24/7 uninterruptible coverage. Businesses that operate round-the-clock will also need to provide a 24/7 customer service for customers from all possible time zones. BPO Companies in the Philippines can give your customers quality support without any interruptions.
• Use of the latest technology to handle multiple channels. Don’t be left behind by rapidly-advancing technology. Providers of BPO Services in the Philippines can support any communication channel be it email, website posting, phone calls, online chat, or via social media sites.
• Professional customer service agents. An established outsourcing provider can provide you with professional customer service agents who are courteous, understanding, patient, quick-thinking, tech-savvy, and most of all your customers’ best friends.
• Correct processing of customer feedback. Aside from adapting the latest technology and employing the best customer service agents, an expert outsourcing provider also uses industry-standard processes for evaluating correctly all types of customer feedbacks and send the necessary replies.
• Proper handling of customer complaints. Your outsourcing provider knows how to convert customer complaints into something positive for the customer.

Satisfy your customers’ needs by outsourcing your customer service. Outsourcing is not only a cost-saving strategy, but a wise move that forges a partnership between your business and an industry expert. Don’t let your customers be disappointed with crappy customer service. Call us now at Taking You Forward.