An answering service is one of the most effective tools in delivering customer satisfaction nowadays. It is widely used by professionals and companies to efficiently address their customers’ concerns.
Whether you are a professional seeking secretarial assistance at a lesser cost or a small company that can’t afford to hire an actual employee to answer the calls from customers, getting a home-based answering service to do the job would seem to be the right thing to do.
It is now a commonplace for business owners, entrepreneurs, doctors, company executives, and other professionals to have an answering service. With the hectic schedules that these people have, it became logical for them to avail of the service to keep up with the demands of their profession.
According to Freelancer.com, the largest outsourcing and crowdsourcing marketplace, a huge increase in virtual assistant jobs (144%) focusing on answering service and administrative functions emerged in the first quarter of 2012. The figure indicates that many companies are already acquiring the service.