Outsourcing to BPO Companies Satisfies Your Customer Service Needs

Customer service is a convenient way to meet your consumers’ needs. Consumers contact customer service for a variety of reasons, such as when ordering pizza, purchasing a pay-per-view TV program, making billing inquiries, or complaining about poor service. 

20 Interesting Facts About Outsourcing to BPO Companies

1. The first known use of the term “outsource” was sometime in the late 1970s.
2. Outsourcing is a $6 trillion global industry.
3. In 2015, over 3 billion U.S. jobs are expected to be outsourced.
   

The Outsourcing Decision: Five Cs to Ponder

If you’re the owner or CEO of a flourishing business, the decision of whether or not to outsource will fall into your hands. And even if you don’t entertain any thought of outsourcing at the moment, the idea will still pop in your mind, especially when you need to downsize due to shrinking profits and other economic pressures. At some point, outsourcing may be the only and likely option left for your business to survive.