20 Interesting Facts About Outsourcing to BPO Companies

1. The first known use of the term “outsource” was sometime in the late 1970s.
2. Outsourcing is a $6 trillion global industry.
3. In 2015, over 3 billion U.S. jobs are expected to be outsourced.
   
4. Two cities from the Philippines belonged to the world’s top 10 outsourcing hubs for 2014, according to a report by Tholons. Manila ranked 2nd while Cebu ranked 8th. Providers of BPO Services in the Philippines are the best in the world.
5. BPO companies in the Philippines collectively earned more or less $18 billion in 2014. They expect to employ 1.3 million workers by 2016.
6. The Philippine IT outsourcing industry targets $25-billion in revenue for 2016.
7. The Philippines is the largest call center hub in the world.  It has more than 1 million Filipinos working in call centers and related providers of BPO Services.
8. The Philippines is the world’s best country in terms of Business English according to the Business English Index (BEI).
9. BPO companies pay the most competitive salaries in any country.
10. Employees in BPO companies enjoy a fast career growth.
11. BPO companies popularized the 24/7 work cycle.
12. Call centers have a fun working environment where employees regularly hold team-building activities, such as sports competitions.
13. Call centers don’t discriminate based on age, race, or gender, but hire people according to their skills.
14. Most call centers provide sleeping quarters for employees to get quick naps.
15. Call centers operate in a harmonious and multicultural atmosphere.
16. Call center employees don’t call each other “sir” or “ma’am”, but by their first names.
17. Contrary to a common misconception, outsourcing is not just for large companies. Even small and medium-sized enterprises can afford to outsource.
18. Anything can be outsourced: Manufacturing, accounting, recruitment, SEO, web development, payroll, etc.
19. The main objective of outsourcing is not just to decrease business expenses. More importantly, it’s about expanding the business and adding more value in terms of competence.
20. Outsourcing means partnership and leveraging on each other’s strengths and expertise.

To learn more interesting facts about outsourcing and how it can empower your business, contact us at Taking You Forward.